EN - Application Manager (m/f/d)

„Autonomy and personal responsibility determine our daily work – Agility for the win!“
 
In the Group, we rely on a number of proven standard solutions, such as Selligent Marketing Clound and Oracle Service Cloud, closely integrated with our matchmaking products Parship, ElitePartner and eharmony. Through configuration and customizing, we optimize the solutions for the departments on a daily basis – with the goal of serving our customers even better. As an Application Manager  (m/f/d) you are the interface between the departments, the product development and the vendors/partners and organize the continuous improvement of our solutions with a hands-on mentality. You see yourself as an entrepreneurial partner of the departments and advise them on ways to optimize the solutions. For our headquarters in Hamburg or our locations in Dresden or Berlin, we are looking for a full-time Application Manager (m/f/d) as soon as possible.

Your responsibility in our team:

• You support our specialist departments in the operation, maintenance and ongoing expansion of our systems for customer care and CRM 
• You act as a connector to other departments and coordinate external service providers
• You implement the requirements in the systems (incl. scripting)
• You coordinate the error analysis and the elimination of malfunctions
• You support the update and release management as well as the license and contract management
• You check new system features for their applicability for the departments and derive optimization projects

Who we are looking for:

• You have years of experience in application support of CRM and/or customer care systems ideally with Selligent and/or Oracle Service Cloud
• You understand how to communicate on equal footing with all stakeholders 
• You are communicative, self-organized, collaborative and enjoy bringing stakeholders together
• You are enthusiastic about technology and learn new systems independently
• Ideally, you have experience with agile methods/approaches
• You need very good English skills, German skills are a plus

Our benefits

• #HighlyRemote

Digital or on-site? With our „highly remote“ way of working, both can be combined. At #TeamLove, each team decides for itself how often its members see each other on site. We work across Germany from our home or from our modern Heartquarter (as we affectionately call our headquarters) in the heart of downtown Hamburg. For the ideal equipment in your home office you will receive a special payment from us and a monthly allowance for electricity costs. For your way to work you get a subsidized job ticket of the Hamburg public transport.With our „Workation“ offer you can work up to four weeks a year from different European countries and add a vacation if needed.

• #Heartquarter

Our Heartquarter is easy to reach from anywhere – we are located in the center of Hamburg, within walking distance of Hamburg’s main train station. You will find a technically modern equipped office, which leaves nothing to be desired: from height-adjustable workstations, workspaces for different needs to social spaces. Thanks to the hybrid way of working, you will find a workplace that suits you. At the heart of our Heartquarters, all our colleagues come together. And if you want to do this in the fresh air, our roof terrace invites you to enjoy a breathtaking view over the entire city.

• #WorkingForLove

Look forward to working for an internationally operating company with a broad brand portfolio. We offer an appreciative working atmosphere and we live flat hierarchies in a „Duz“ culture. Established processes are as much a part of our way of working as agile methods. With our products, we enable valuable relationships every day. But we don’t only take responsibility in love, but also together with our colleagues in the context of our sustainability and CSR projects.

• #GrowingTogether

Our comprehensive onboarding offers you a great start with many insights into the world of the Parship Group. Your individual development is important to us, because we believe that we can only grow together. Therefore, you will find a wide range of training and development opportunities for your job with us and within the international group of companies. In addition, good leadership is close to our hearts, which is why every manager regularly undergoes mandatory training. We know that life can change and that work has to be compatible with your private life – as a team we make a lot of things possible, mutual flexibility is our key to success. 
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• #FunAndGames

We are not only on the same wavelength professionally, but also beyond that: We like to challenge ourselves in a sporty break on our lounge called playground (and train for our annual foosball tournament ????), celebrate legendary parties in summer and winter and regularly organize team events. In addition, there is a monthly office after-work organized by our teams. You can also look forward to various discounts with our cooperation partners.

• #FitHealthyAndSafe

The well-being of our colleagues is close to our hearts. That’s why we support you and your family with personal coaching by company-external professionals for all life situations that can be mentally stressful. For sports enthusiasts or those who want to become one, there is also a fitness cooperation with the Urban Sports Club or the possibility to lease a JobRad through us. You are also welcome to take advantage of the annual flu vaccination and a regular check-up of your eyesight by the company doctor in our office. Our Early Birds start their day at our Heartquarter with a rich and healthy breakfast. In addition, we subsidize your company pension plan.

We, #TeamLove, work for love – and love knows neither age nor gender, origin nor skin color, sexual nor religious orientation. Rather, we are convinced that equal opportunities in practice lead to more diversity and thus to better work results. That’s why we only care about your personality and your qualifications.

We are looking forward to your application and to finding out whether you prefer to meet us digitally for our first date or in person to get to know each other.